Salon Policy

Please provide at least 24 hours' notice when cancelling or rescheduling. Cancellations or reschedules made within 3 hours of your appointment will incur a fee of 50% of the base service cost. We send courtesy email and phone reminders in advance for your convenience.

If you are running late, please call or email us immediately. Your appointment will be held for a maximum of 10 minutes. If you arrive more than 10 minutes late, your groomer may reschedule or continue the service at their discretion. If the groomer agrees to proceed, a $10 late fee will apply. If the appointment must be cancelled due to tardiness, a 50% cancellation fee will be charged. Late arrivals affect our ability to serve all clients on time.

Clients with three or more late arrivals or late cancellations will be required to prepay for future appointments.

No-shows will be charged 100% of the reserved service amount. After two or more no-shows, prepayment will be required for all future bookings. This payment is non-refundable.

Outstanding cancellation, rescheduling, or no-show fees must be paid in full before booking your next appointment.

Cancellation and no-show fees do not apply as credit toward future services. Rescheduling to later the same day or another day counts as a new appointment, and standard policies apply.

When cancelling or rescheduling, please contact us by phone (leave a voicemail if needed) or email and wait for confirmation from the salon.

If a groom is cancelled or stopped on the day of the appointment for reasons including insufficient vaccination records or refusal of a matting shave-down, cancellation or no-show fees will apply.

Holiday Rates: During November, December, and summer weekends (June through September), no-show and late fees increase by $10.

All pets must have current rabies vaccinations on file. You can update records online or at the salon.

Violation of these policies may result in appointment cancellation, associated fees, and possible account termination.

At drop-off, staff will provide an estimated completion time. We send a 30-minute notice before your pet is ready to allow travel time. Please ensure your contact information is accurate and up to date.

We are not a daycare facility and have limited kennel space. If your pet is not picked up within 30 minutes of the notification (plus a 10-minute grace period), a daycare fee of $1.00 per minute will apply. This policy ensures comfort for all animals and allows us to accommodate every pet on our schedule.

By booking with us, you agree to pick up your pet promptly when notified. Late pick-ups may be subject to daycare fees.

Violation of these policies may result in appointment cancellation, associated fees, and possible account termination.

We define "special needs" pets as those with extreme anxiety, aggression, inability to be kenneled (by owner request or safety concerns), or senior pets aged 10 years and older.

These pets require additional time and attention. Senior pets, in particular, need careful handling as they may stress more easily and have more fragile joints and bones.

Aggressive dogs are assessed at each appointment. If extra time is needed or a muzzle/cone is required for 50% or more of the groom, a $10 Special Handling Fee will apply. We reserve the right to refuse or discontinue service at any time.

If service must be discontinued due to behavior, you will be charged for any services completed.

If you have a special needs pet, you must be present at pick-up. We will provide a 30-minute notice before service is complete.

Because these pets are higher risk, failure to pick up promptly will trigger our Pick-Up Policy, and we reserve the right to decline future appointments.

You will be reminded of this policy at check-in.

Violation of these policies may result in appointment cancellation, associated fees, and possible account termination.

To ensure the health and safety of all animals and staff, we require every pet to have a current rabies vaccination on file. Please bring your vaccination records or email them to us before your appointment.

If your pet has never been vaccinated or their vaccination has expired, we require an updated record or a letter from your veterinarian explaining why vaccination is not possible. Pets with expired rabies vaccinations will not be serviced.

Walk-in services require proof of current vaccinations. Puppies can be groomed as early as 10 weeks old. At 12 weeks and older, puppies must have a rabies vaccination and provide proof before services can be performed.